⦁ Reports to outlet as scheduled, in uniform, eat, clean and ready to work 根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。 ⦁ The Service Waiter服务员： a) Must know menu items as well as drink list 必须熟知所有的菜单和酒水单内容 a) Must know Outlet setup standards. 必须熟知餐厅的摆台标准。 a) Handles complaints and reports to immediate supervisor. 向值班主管汇报客人投诉。 ⦁ Prepares service mise en place and ensures smooth operation at all times. 布置摆台，保证运营顺畅。 ⦁ Must know outlet service manual, hotel rules & regulations and hotel emergency procedure. 必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。 ⦁ To follow the procedures, policies and techniques of service. 遵循工作标准，制度和技术。 ⦁ To have full understanding of the menu preparation to ensure good salesmanship. 作为一个好的销售人员，需要充分理解菜单。 ⦁ To be courteous and friendly to guests and colleagues. 殷勤友好的对待客人和同事。 ⦁ To present menu to guests and take beverage order if necessary. 向客人展示菜单并点餐。 ⦁ To recommend menu items and beverage if necessary. 必要时为客人推荐菜品和酒水。 ⦁ To understand the coordination between the kitchen and the restaurant. 理解餐厅和厨房的协作。 ⦁ To assist guests with chairs when arriving and leaving. 帮助客人入座和离座。 ⦁ To clear soiled items to the washing area. 将使用过的餐具撤到洗碗间。 ⦁ To continuously check and replenish or exchange: bread, butter, water, ashtrays or any other condiments. 检查、补充和更换：配餐面包，黄油，水，烟灰缸或其他配料。 ⦁ To reset table as soon as guests leave. 客人离开后重新布置餐台。 ⦁ To replenish clean items to their respective areas. 为负责的相关区域补充洁净器皿。 ⦁ To remove soiled linen and place them in appropriate area. 撤换布草并将其运送到正确的区域。 ⦁ To complete all side duties assigned by the Supervisors, Assistant Manager and Manager. Continued 续 完成主管，副经理，和餐厅经理分配的其他工作。 ⦁ To carry out any other duties as and when required by the Supervisors. 执行主管交予的其他工作。