岗位职责：
Operational
营运管理
	Reports complaints or problems to Lead Host – Front Office/ Assistant Manager – Front Office if no immediate solution can be found.
遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给前厅部领班/前厅部副理。
	Ensures that guests receive a speedy and efficient check in/ out.
确保客人得到快速、高效、准确的入住登记和结帐离店服务。
	Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
	Ensures that the guests’ bill are presented and collected accordingly.
确保提供给客人的帐单是正确的，以及收款也是正确的。
	Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
	Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
根据部门运营手册的标准处理所有抵、离店记录。
	Adheres to pre-set availability and rate controls.
遵守预先定立的可用房安排及房价控制。
	Ensures a high level of product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
	Maintains and updates guest history and marketing database as laid down in Front office procedures.
按照前厅部的程序保持最新的客人历史及市场数据库。
	Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。

福利待遇：
1.每三个月调整一次实习津贴2400-2600-2800-3000元/月
2.入职为每位实习生购买雇主责任险
3.上班时间：每周上5天班,休2天,每天8小时工作制,如遇加班按照国家劳动法相关规定执行
4.提供员工制服、员工餐、员工宿舍
5.宿舍为酒店式公寓 4人间、1.2米床、有独立卫浴、空调、电视机、独立洗衣机、冰箱、抽油烟机、 24小时热水、免费WiFi、水电津贴、交通津贴
6.入职满90后享受全球3免费房